Frequently asked questions

Before buying

Can I test Phase before buying?

You can test Phase at your local DJ shops (depending on your location), or purchase it from our website with a 14-day return policy. With this policy, you have 14 days to test and see if Phase is a good fit for you, or return it. (see below)

Do you ship worldwide? Are there any shipping costs?

Yes, we ship worldwide via express couriers, excluding Mexico, Brazil, Russia, Ukraine, and Belarus.
Shipping is free for Phase Essential and Phase Ultimate.
However, additional fees like customs and import taxes may apply, depending on your country's policies. Note that we do not have control over these additional fees, so we advise contacting your local post office for further information.

For smaller purchases, like accessories, shipping fees are calculated according to the delivery address at checkout. See on Phase official store.

What does the warranty cover?

All products have a 2-year limited liability warranty covering manufacturing defects. We handle repairs and replacements for up to 2 years in case of damage due to wear and tear. (Terms of sale)

What is included in the Phase box?

The Phase Essential pack includes everything you need to start using Phase:
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- 2 Phase Remotes,
- 1 Phase Receiver,
- 1 USB cable,
- 2 RCA cables,
- and 4 Magnetic stickers.

The Phase Ultimate pack includes the same as Essential, plus two additional Remotes (4 in total), for extended battery life.

Can I return my Phase if I change my mind?

We offer a flexible 14-day return policy. You can send back the product and get a full refund within 14 days after the delivery date. Remember, though, that you'll need to cover the shipping costs for the return. (Terms of Sale)

Got more questions before buying?

If you have any queries or uncertainties, don't hesitate to reach out. Our team is here to help and will respond within 24 hours (Monday to Friday, CET). Talk to our product specialists.

Setup & features

Is Phase compatible with my setup?

Phase is compatible with most of the DJ setups on the market. All you need to use Phase are:
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- a DVS-friendly DJ software, such as Serato DJ Pro, Traktor Pro, Rekordbox, Virtual DJ, djay Pro AI, and more.
- a DVS interface, such as a built-in mixer or a DVS DJ sound card.
- any turntable!

‍Head to our setup page for details on how integrating Phase with your current gear and DJ software!

Are there any requirements before setting Phase up?

To use Phase, you'll need an interface enabling DVS. This could be a built-in DVS mixer (such as Pioneer S11, Reloop Elite, Rane 72) or an analog mixer with a DJ sound card. If you already own a DVS interface, Phase is compatible with your setup.

Keep in mind that you'll also need the Phase Manager app to configure, update, and customize your Phase. Phase Manager is compatible with macOS from 10.12 and later and Windows from 10 and later.

How long does the Phase Battery last?

The Remotes' batteries can keep going for up to 10 hours non-stop. Most of our users report consistent battery life of 8 to 10 hours even years after purchasing Phase.

Check out user reviews for more insights.

Facing issues with your Phase?

Don't worry, we're here to assist! If you encounter any problems or have questions, our team is available to help within 24 hours (Monday to Friday, CET).

Contact our product specialists for support.