Any questions?

Question 1

Which DJ software is compatible with Phase?

Answer

Phase is compatible with all DJ software supporting DVS technology since it uses the same timecode system. You will be able to set up your product with: Serato (DJ Pro or Scratch Live), Traktor Pro, Rekordbox, Virtual DJ. Check out our section to discover how to set up Phase with your current gears and softwares!

Question 2

Which DJ setups are compatible with Phase?

Answer

Phase is compatible with all turntables and DVS interfaces, such as DVS built-in mixers or external DVS interfaces. Learn all about setting up your Phase in our How it works section!

Question 3

Do you ship Phase worldwide?

Answer

Yes, we offer a free express delivery to any Phase unit bought on our official online shop delivered via UPS / Chronopost (FR only). Note that we are currently not shipping to Brazil.

Question 4

Are shipping costs included?

Answer

Yes, we cover the shipping costs for the purchase of a Phase Essential, no matter where you're based. If you only buy accessories, shipping costs will be calculated according to your location.

Question 5

What kind of warranty comes up with Phase?

A personalized and reactive customer service provided by our Product specialists.

A full care and support for product repair or exchange in case of a faulty unit.

A 2-year manufacturer warranty in case of damage due to wear and tear of your product.

A flexible 14-day policy, to return your product after purchase and request a complete refund.

See the full Phase Care terms, and the hardware warranty.

Answer

On top of the standard 2-year warranty, we also offer the ‘Phase Care’, a complete and personalized assistance service. The Phase Care is automatically included for free with the purchase of a Phase unit.
The ‘Phase Care’ includes:

Question 6

Can I return my Phase back if it doesn’t suit me?

Answer

If you change your mind about one of our products, you have 14-days to return it starting on the delivery date, and get a full refund. Note that the product will have to be returned intact in its original condition and with all the accessories included in the first place. The shipping costs of the return will be at your expense.

Question 7

Where can I find more information about Phase?

Answer

You can check out our Help center, where you can find detailed information about how Phase works or how to set it up. Click here to visit our Help center! You can also subscribe to our newsletter to make sure you'll be informed of the latest news, updates and deals!