Any questions?

If you still wonder if Phase is compatible with your setup, or if we ship to your country, you're in the right place!

Phase in use on a turntable with mixer

Which DJ software is compatible with Phase?

Phase is compatible with all DJ software supporting DVS technology since it uses the same timecode system. You will be able to set up your product with: Serato (DJ Pro or Scratch Live), Traktor Pro, Rekordbox, Virtual DJ. Check out our section to discover how to set up Phase with your current gears and softwares!



Which DJ setups are compatible with Phase?

Phase is compatible with all turntables and DVS interfaces, such as DVS built-in mixers or external DVS interfaces. Learn all about setting up your Phase in our How it works section!



Do you ship Phase worldwide?

Yes, we offer a free express delivery to any Phase unit bought on our official online shop delivered via UPS / Chronopost (FR only). Note that we are currently not shipping to Brazil.



Are shipping costs included?

Yes, we cover the shipping costs for the purchase of a Phase Essential, no matter where you're based. If you only buy accessories, shipping costs will be calculated according to your location.



What kind of warranty comes up with Phase?

On top of the standard 2-year warranty, we also offer the ‘Phase Care’, a complete and personalized assistance service. The Phase Care is automatically included for free with the purchase of a Phase unit.
The ‘Phase Care’ includes:

  • A personalized and reactive customer service provided by our Product specialists.
  • A full care and support for product repair or exchange in case of a faulty unit.
  • A 2-year manufacturer warranty in case of damage due to wear and tear of your product.
  • A flexible 14-day policy, to return your product after purchase and request a complete refund.
See the full Phase Care terms, and the hardware warranty.



Can I return my Phase back if it doesn’t suit me?

If you change your mind about one of our products, you have 14-days to return it starting on the delivery date, and get a full refund. Note that the product will have to be returned intact in its original condition and with all the accessories included in the first place. The shipping costs of the return will be at your expense.



Where can I find more information about Phase?

You can check out our Help center, where you can find detailed information about how Phase works or how to set it up. Click here to visit our Help center! You can also subscribe to our newsletter to make sure you'll be informed of the latest news, updates and deals!



If you have more questions:

Our tutorials

Discover our Phase tutorials to learn how to set it up,

how to update it, or how to use your product:

 

Manuals & Downloads

A link to download official Phase and Serato integration quickstart guide
A link to download official Phase quick start guide

Download Phase Manager

Download Phase Manager, our dedicated configuration software that allows you to configure, customize, and update your Phase to enjoy the best experience!

A link to download Phase Manager configuration software for MacOs laptop
A link to download Phase Manager configuration software for Windows PC
A Phase Remote spinning on a vinyl record on a turntable

Help Center

If you want to know more, check out our Help Center to access complete articles, guidelines and resources so that you'll know Phase inside out!

card that redirects to the troubleshooting section of the Phase help center

Troubleshooting

card that redirects to the knowledge base section of the Phase help center

Knowledge base

A Phase product specialist DJ ranek with an official Phase hat

Contact us

At the Phase team, we want to make sure every DJ gets the answers they're looking for. We are available to help you, reply to all your questions, or simply have a chat if you want to share your feedback—we want to hear your thoughts!